Information Technology Project Coordinator

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world.

We look forward to your application!

Job Title: Information Technology Project Coordinator

Mission/Core Purpose of the Job:

The mission is to coordinate and facilitate the completion of IT solution deliveries for various teams across the business in alignment with the requirements of MTN Zambia’s overall objectives.

Responsibilities:

• Project Planning: Outline milestones that align with the delivery of new or existing solutions and services;
• Requirements & Design: Understands requirements to support delivery; Recommends changes to the requirements within the scope of the deliverables. Understands the solution design for business and systems; Recommends improvements to the overall design within the scope of the deliverables;
• Development & Testing: Understands the system components that are being delivered in support of the project. Contributes to the review of test plans; Coordinates the systems internal and user acceptance testing; Adheres to bug reporting & tracking policies to ensure coverage;
• Deployment / Post Implementation Testing: Monitors the deployment/implementation of a given enhancement; Ensures that the deployment is successful via participation in Post Implementation Testing;
• Reporting: Provides thorough and accurate status and project reporting to the team lead and other stakeholders where appropriate. Takes ownership and ensures the timely resolution of open items. Escalations must be timely;
• Collaboration – Facilitates Product Release Meetings & Documentation; Ensures that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule;
• Documents and communicates all changes for a release in release notes which are published to both Internal and cross-functional teams, and the business;
• Coordinates Release Content and Effort: Based on product commitments (migration data, regulatory data, and additional product content), customer and vendor service requests, and changes to support third-party applications.

Candidate Requirements:

• Bachelor’s degree preferably in IT/Software Engineering or a related discipline;
• Certification in Project Management (PMP, CAPM, PRINCE2 etc) and/or Business Analysis will be an added advantage;
• 1+ years’ experience in all aspects of Project Coordination, Management and reporting on an IT project;
• Grade 12 Certificate. (5 O’ Level credits, including compulsory English Language and Mathematics);
• Understanding of software development life cycle and software development methodologies;
• Participation in implementation projects across multiple disciplines is a plus;
• Ability to identify core and associated needs of a given situation or solution, understand patterns, assess data and user feedback to address challenges pertaining to project scope;
• Excellent written and verbal communication skills; Ability to effectively present ideas and understanding to small groups;
• Ability to show empathy & understanding while ensuring adherence to standards to deliver efficiently;
• Ability to quickly learn new concepts and software technologies is necessary;
• High computer application literacy including Microsoft Office Suite and ability to learn internal business systems;
• Experience in telecommunication and/or business case development a plus.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand- delivered applications will not be accepted. The closing date for accepting applications is 27th September 2024

Note: that only shortlisted candidates will be contacted.