IHM Southern Africa
Application Deadline : Tuesday, 23 Aug 2022
  Location/Country : Lusaka, Zambia
  Internal Support Services : Internal Support Services
  Job Grade : IHM8
  Reporting Structure : Office Manager
Job Purpose
Reporting to the Office Manager, the position will support IHM Southern Africa, and the SCHISS project, with responding to service requests by fixing issues, replacing, or upgrading equipment, systems configuration, identifying, and solving network issues, budgeting, maintenance, management of network resources, deploying, installation, and set up of devices for users. Key areas of responsibility include incident & security management, systems & server management, network infrastructure.
Reporting to the Office Manager, the position will support IHM Southern Africa, and the SCHISS project, with responding to service requests by fixing issues, replacing, or upgrading equipment, systems configuration, identifying, and solving network issues, budgeting, maintenance, management of network resources, deploying, installation, and set up of devices for users. Key areas of responsibility include incident & security management, systems & server management, network infrastructure.
Academic & Educational Qualification
- Full Grade 12 School Certificate
- Bachelor’s Degree in Computer or Information Technology Systems or similar obtained from an accredited academic institution
- Master’s degree in Computer or Information Technology Systems will be an added advantage
Knowledge and Experience
- Minimum (5) years working experience in a similar role in a diverse organization and with significant donor-funding experience
Skills and Competencies
- Excellent and effective communication skills – verbal and written
- Time management and ability to multitask
- Planning and Organizing
- Client orientation
- Substantial experience in information technology/information management, particularly in systems analysis, database design and programming
- Ability to collaborate and support others to achieve agreed results and outcomes.
- Ability to work both independently and as an effective team member
- Organizational Skills
Key Result Areas (Major Duties and Responsibilities)
- Implementing and using technology systems to detect patterns of anomalous network and security behaviour
- Implementing proactive, preventive, and reactive maintenance measures
- Ensure security through access controls, backups and firewalls
- Managing identity and access controls, organizational security policies, and industry-proven security best practices across the on-site and cloud-based infrastructure systems
- Communicate regularly with technical, applications and operational staff to ensure
- Developing and implementing service level agreement (SLA) standards necessary for successful IT-enabled business operations
- Managing and provisioning of infrastructure resources for internal users such as DevOps teams and external users including partners
- Monitoring system performance and troubleshooting issues and outages
- Consider both back-end organization of data and front-end accessibility for end-users
- Monitor performance and manage parameters in order to provide fast responses
- Monitor performance and maintain systems according to requirements
- Upgrade systems with new releases and models
- Managing configuration changes and IT workloads
- IT infrastructure management functions including configuring, managing, and delivering IT environments using on-site and off-site/cloud infrastructure resources
- Managing software licensing and upgrades
- Setting up and authorizing software, hardware, and server resources for new users
- Installing and configuring software, hardware and networks
- Firewall management
- Providing mechanisms for identity and access management according to organizational policies
- Monitoring network infrastructure health and traffic flows
- Hardware deployment, upgrades, and support
Special notes
To apply for this role, send your CV and cover letter as a single PDF document. Your email subject should state Application for IT Operations Officer and sent to [email protected]
To apply for this role, send your CV and cover letter as a single PDF document. Your email subject should state Application for IT Operations Officer and sent to [email protected]