Head – Operations

Hollard Insurance

Closing Date:      2022/05/13

Reference Number:        HOL220429-4

Job Title:              Head : Operations (Zambia, Lusaka)

Business Unit:    Hollard International

Department:      Operations

Job Type Classification:  Permanent

Reporting To:     CEO

Number of Positions:      1

Location – Town / City:  Lusaka

Location – Province:       Other

Location – Country:         Zambia

Job Advert Summary     

Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Operations. This role is based in Zambia, Lusaka.

  • To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions.
  • Formulate and deliver operations strategy in line with Zambia Life operating model
  • Drive operational excellence in the Zambia Life value chain
  • Drive towards lowest possible renewal cost per policy
  • Continuously improve business processes and operational efficiencies
  • Ensure overall efficient running of the Zambia Life administrative departments
  • Critical analysis and interpretation of business requirements to optimize resources
  • Responsible for reviewing and maintaining service level agreements with suppliers
  • Implement best practice principles in people management and development
  • Manage maintenance costs
  • Develop operational capability to handle different types of schemes and products
  • Effectively implement continuous improvement initiatives
  • Manage customer compliments and complaints

Required Knowledge and Experience    

  • Minimum 5 years’ experience in Insurance Industry in similar role will be an added advantage
  • General business acumen
  • Life insurance and distribution industry knowledge and experience
  • Good working knowledge of the Insurance Act.
  • Good report writing and presentation skills.
  • Ability to work in a deadline-driven environment.
  • Good communication skills.
  • Attention to detail.
  • Demonstrate strong entrepreneurial skills and the ability to unlock sales and production.
  • Cost Management and control
  • Demonstrate responsible behaviour with regards to cost containment.
  • Be able to make informed decisions re cost to facilitate growth
  • Leadership and energy
  • Good creative skills
  • Good market and industry knowledge
  • Value driven behavior
  • Good organization and communication skills
  • Risk management knowledge
  • Structural and analytical thinker
  • Compliance knowledge: Knowledge of relevant laws and regulations
  • Ethical behaviour
  • Corporate governance knowledge
  • Communication and leadership skills to engage with Board members
  • Organization skills
  • Presentation skills
  • Good verbal and written communication
  • A combination of initiation and integration skills
  • Resourcer
  • Completer finisher
  • Strong management skills
  • Analytical
  • Organisational skills
  • Excellent interpersonal skills
  • Process oriented
  • Results and action oriented

Educational Requirements         

  • Grade 12 Certificate and or O Levels
  • Business Studies degree or equivalent thereof
  • Appropriate post graduate qualification

To apply for this job please visit hollard.erecruit.co.

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