Head – Corporate Services

Website United Bank for Africa (Z) Ltd


To oversee the timely and quality support to all UBA office operations within the scope of Corporate Services activities through providing support aimed at ensuring the optimal allocation and utilization of material resources; logistics and procurement in all business offices


Functionally reports to the Chief Operations Officer


  • Oversee the strategic direction and leadership of Corporate Services Divisions in country offices
  • Oversees and monitors compliance with UBA established timeliness and efficiency in the delivery of support services for the bank
  • Oversees the effective management of the Contracting & Infrastructural Procurement process and budget for all business offices
  • Oversees and ratifies the development and implementation of effective Facilities Management Strategy for office buildings.
  • Oversees the supervision and the implementation of an effective & efficient maintenance strategy in the management of Country’ company assets
  • Helps in developing and ensuring the subsidiaries implement a holistic Health, Safety & Environment plan across all its business areas
  • Ensures subsidiaries stick to groups career & performance management and competency development for every staff in the subsidiaries corporate services
  • Provide direction and leadership for all subordinates


1. Financial

  • Percentage of Cost overrun against budget
  • Percentage reduction in operational costs

2. Customer Service

  • Achievement of TAT on all services as contained in the SLAs

3. Internal Process

  • Rate of Uninterrupted delivery of quality service
  • Rate of service failure/disruptions due to business by fire, safety, security threats
  • Cost competitiveness vis-à-vis other industry players
  • TAT in procuring infrastructure for country operations


  • Leadership / Supervisory Skills
  • Organization & coordination Skills
  • General managerial / administration
  • High service focus
  • Good costing and commercial skills
  • Cross functional exposure and general management skills
  • Ability to manage teams and ensure performance
  • Strong communication and presentation skills
  • Ability to handle conflicts and crises and take decisions


  • Supply Chain Management
  • Project Management
  • Facilities Management
  • Risk management
  • Contracting & Procurement
  • People Management
  • Knowledge of banking industry and global trends


  • Minimum education level – Bachelor’s degree in any discipline
  • Minimum of 5 years relevant working experience with more than 3 years’ cognate job experience in managerial leadership or a procurement position
  • Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.


Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications to [email protected] before 13th May, 2022.

To apply for this job email your details to careers.zambia@ubagroup.com.

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