Front Office Executive

Job Title: Front Office Executive

Job Purpose

The Front Office Executive will be responsible for providing secretarial, clerical and administrative front office support to the INFRATEL Offices.

Key Responsibilities

Customer Care

• Pick calls within predetermined time
• Work accurately and pay attention to detail
• Offer solutions to customer complaints and Queries

Customer Service

• Meet and greet visitors to the office and direct or escort them to specific destinations
• Attend to walk in customer complaints and queries

Administration

• File and maintain records
• Receive, sort, and distribute daily mail and deliveries
• Maintain Office security by following safety procedures and control access
• Ensure reception area is tidy and presentable
• Manage logbook

Any Other Duties

• Executes any other duties as may be assigned.

Key Knowledge

• Broad understanding of INFRATEL Products and services
• Understanding on the principles of effective customer service processes

Key Skills   

• Telephone Etiquette, Computer skills, Verbal and written communication, self-confident, results oriented, able to perform routine/repetitive work, able to cope with change, Multi tasked, customer focused and Time management

Key Attributes/Competencies  

• Able to handle high levels of stress, Respect, Quality focus, Team orientation, Resilience,
• Good Listening skills
• Integrity

Knowledge, Skills, Qualifications and Experience

• Full Grade 12 Certificate
• Diploma in Front Office Management or related field
• At least 2-years’ experience