Fixed Wholesale Account Coordinator

Job Information

Industry: Technology

Work Experience: 1-3 years

City: Lusaka

State/Province: Lusaka

Zip/Postal Code: 10101

Job Description

The key responsibilities for this role include but not limited to the following:

• Conducts customer needs analysis to ensure customer satisfaction and optimum revenue levels are achieved;
• Effectively manages existing customers to ensure retention, identify up sell opportunities and reduce churn;
• Executes the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers, and manages the customer relationship throughout the lifecycle;
• Optimizes the returns from fiber infrastructure investments through development and application of capacity wholesale sale, lease strategies and plans;
• Ensures full customer satisfaction over the wholesale sales/delivery process;
• Provides input to monitoring capacity price changes in the markets;
• Ensures ambitious financial targets are met for wholesale revenue market share;
• Executes performance of the wholesale activities and provide it as input to consolidated reports;
• Provide sales and market reports on the wholesale performance of MTN Zambia and GlobalConnect for 3rd party wholesales;
• Execute and monitor account plan, sales pipeline and sales plan for their account segment.
• Support MTN GlobalConnect to achieve wholesale strategy.

Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Minimum 4 Year Academic Degree in (Business Administration, Marketing or Commerce);
• 2+ years sales-related experience within the telecommunication space, preferably in the enterprise / wholesale environment;
• In-depth understanding of the Telecoms and ISP industries will be an added advantage.

Women are strongly encouraged to apply