Fixed Wholesale Account Coordinator

MTN Zambia

Job Information

Industry: Technology

Work Experience: 1-3 years

City: Lusaka

State/Province: Lusaka

Zip/Postal Code: 10101

Job Description

The key responsibilities for this role include but not limited to the following:

  • Conducts customer needs analysis to ensure customer satisfaction and optimum revenue levels are achieved;
  • Effectively manages existing customers to ensure retention, identify up sell opportunities and reduce churn;
  • Executes the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers, and manages the customer relationship throughout the lifecycle;
  • Optimizes the returns from fiber infrastructure investments through development and application of capacity wholesale sale, lease strategies and plans;
  • Ensures full customer satisfaction over the wholesale sales/delivery process;
  • Provides input to monitoring capacity price changes in the markets;
  • Ensures ambitious financial targets are met for wholesale revenue market share;
  • Executes performance of the wholesale activities and provide it as input to consolidated reports;
  • Provide sales and market reports on the wholesale performance of MTN Zambia and GlobalConnect for 3rd party wholesales;
  • Execute and monitor account plan, sales pipeline and sales plan for their account segment.
  • Support MTN GlobalConnect to achieve wholesale strategy.


  • Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
  • Minimum 4 Year Academic Degree in (Business Administration, Marketing or Commerce);
  • 2+ years sales-related experience within the telecommunication space, preferably in the enterprise / wholesale environment;
  • In-depth understanding of the Telecoms and ISP industries will be an added advantage.

Women are strongly encouraged to apply

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