Field Service Sales and Parts Engineers (x3)

Hitachi Construction Machinery Zambia

Hitachi Construction Machinery Zambia Limited is looking for suitably qualified individuals who will be able to promote organizational excellence, for the below mentioned position on Contract Basis.

POSITION: Field Service Sales and Parts Engineers (SPE)- 3 VACANCIES

JOB INTENT: To ensure effective support for all Hitachi Construction Machinery to clients through accurate inspection and forecast with a view to increase/have sustained repeat business

REPORTS TO: Service Manager/Site Manager

BRANCH: Kansanshi, Solwezi

Key Responsibilities
  • Effectively Communicate to the Service Manager regarding work flow and execution dates
  • Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to service coordinator.
  • Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery
  • Compile suggested parts lists for customer based on individual requirements and effectively communicate to service coordinator
  • Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently.
  • Compile Scope of works for service Coordinator approval
  • Complete scheduled servicing on customer machinery
  • Complete scheduled repairs of customer machinery
  • Attend unscheduled customer breakdowns and recommend viable solutions
  • Implement mandatory service bulletins on customer machinery
  • Complete and communicate photo information reports and field information reports as required.
  • Assist in workshop and warehouse duties as required
  • Ensure continuous checking of Field Information report to ensure warranty claims are processed timeously
  • Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
  • Act as first judge support on all warranty claims to ensure accurate claims are processed
  • Ensure to confirm costs recovery through machine inspections
Minimum Qualifications and Experience
  • Must have a full Grade 12 certificate
  • Must have Heavy Equipment Repair (HER)/ Mechanical Engineering Technologist
  • Diploma or equivalent/better ➢ Must have a minimum of 3 years minimum experience in a similar field and HI-TEP Repair certification will be an added advantage
  • Experience as a Repair Mechanic/Technician in Heavy Equipment industry (Medium to large)
  • Member of Engineering Institution of Zambia (EIZ)
Competences
  • Good Analytical Skills
  • Good communication skills
  • Conversant with Report writing
  • Good customer Relations
  • Member of Engineering Institution of Zambia (EIZ)
  • Valid and unendorsed manual driver’s license

If you meet the above requirements, please send your detailed C.V, certified copies of certificates and a cover letter to:

The Human Resource Manager,

Hitachi Construction Machinery Zambia, Co;

Ltd. KK International Airport road plot

2350/M

P.O. Box 30182, Lusaka.

Or email in a single document to; humanresourceszambia@hcmaf.com

The closing date for applicants is Tuesday 15th June, 2021

NOTE: All applicants are thanked for their interest, and only shortlisted candidates will be contacted

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To apply for this job email your details to humanresourceszambia@hcmaf.com.

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