Enterprise Solutions Analyst

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Enterprise Solutions Analyst

This function is responsible for the support of the Enterprise products lifecycle as well as the formulation of revenue growth strategies for the assigned Enterprise product verticals. The analyst will support the generation of strategies that will grow the MTN Enterprise Market Share as well as brand visibility and reputation, improve customer experience and drive revenue and subscriber growth.

Under the supervision of the Enterprise Solutions Manager, below are the Key Job Responsibilities:

• Implement Product Roadmap for assigned services.
• Monitor Competitor activities in media and sponsorship and make recommendations for action;
• Monitor product performance and recommend growth interventions and promotions;
• implementation of product strategies in line with the group expectations to ensure consistency with group guidelines;
• Manage relationships with Product partners;
• Formulate Go To Market Strategies for all product launches;
• To draft and build performance reports to aid in Senior Management decision making;
• Ensure compliance with regulatory and internal guidelines for product and service launches;
• Support in billing and revenue assurance for all products within portfolio;
• Ensure adequate training for all products that are launched;
• Ensure fluid communication with internal and external stakeholders;
• Ensure consistent growth in active subscribers and revenue;
• Propose innovative practices to improve planning & gross margin efficiencies;
• Creative and cost-effective initiatives to deliver on objectives;
• Build and maintain exceptional relationships with all stakeholders in the marketplace to ensure speedy response times;
• Have the self-insight and flexibility to adapt to different situations;
• Manage boundaries that separate units in order to optimize workflow;
• Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Degree in Computer studies/ Business/Marketing or other business-related field;
• 3 years hands-on experience in telecoms industry;
• Business Analysis;
• Project Management;
• Relationship management;
• Financial Modelling;
• Knowledge of Mobile Data and ISP Products an added advantage.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is 14 August 2024.

Note: that only shortlisted candidates will be contacted.