MTN Zambia
At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.
Job Title: Engineer – Network Performance and SLA (Solwezi)
The key responsibilities for this role include but not limited to the following:
• Plan and support network coverage, capacity, and performance optimisation to meet current and future MTN Zambia requirements.
• Support the installation, integration, and upgrading of network sites and equipment, ensuring compliance with MTN standards, procedures, and SLAs.
• Conduct new site acceptance for BTS installations delivered by Managed Services Contractors, ensuring adherence to technical specifications.
• Monitor network performance, efficiency, and availability using relevant tools and provide actionable insights.
• Coordinate and support network troubleshooting activities across active and passive infrastructure teams.
• Provide second-level technical support to internal teams and liaise with external stakeholders contractors and partners).
• Support Enterprise and Commercial teams with network assurance and complex customer solutions.
• Monitor and track network maintenance and upgrade activities in line with agreed schedules.
• Prepare and present weekly, monthly, and ad hoc network performance and SLA reports.
• Conduct research on emerging technologies and industry trends, recommending optimisation and improvement initiatives.
• Drive continuous improvement initiatives to enhance network performance, service quality, and operational efficiency.
Candidate Requirements
• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
• Bachelor’s degree in Telecommunications or a related field.
• Cisco Certified Network Professional (CCNP) certification.
• Minimum of 3 years’ hands-on experience in mobile communications, networking, and wireless installations.
• Proven experience in LAN and WAN design and implementation.
• Strong experience in routing and switching configuration (complex environments).
• Demonstrated experience in telecommunications network operations and support.
Send your application to: jobs.zm@mtn.com
Candidates are mandated to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
Hand delivered or posted applications will not be accepted and the closing date for accepting applications is 3 rd July 2026.
“For details on how we handle your personal data, please review our Data Privacy Notice for Job Applicants at www.mtn.zm/data-privacy-notice-job-applicants.”
Note: that only shortlisted candidates will be contacted.