Director Information Communications Technology

Website National Pension Scheme Authority (NAPSA)

The National Pension Scheme Authority (NAPSA) wishes to recruit for the positions of Director Human Resource & Administration and Director Information Communications Technology on fixed term contracts to be based at its Head Office in Lusaka. The two positions will report directly to the Director General.

The successful applicants will be expected to have demonstrable competencies relevant to the respective job and will be offered a competitive remuneration package.


(Five Year Contract): Head Office

2.1 Main Purpose of the Job

This position is responsible for the provision of leadership in the management of Information Communications Technology for NAPSA. The position coordinates the development and implementation of a sound information technology platform in support of the NAPSA operations, to enhance efficiency and effectiveness in the administration of member funds.

2.2 Key Responsibilities:
  • Coordinate the development of the section strategies and consolidate the strategies to ensure the IT directorate supports the implementation of the NAPSA business strategy for enhanced efficiency and effectiveness in operations.
  • Coordinate the development and implementation of section work plans to ensure the section strategies are implemented within the set timelines and quality standards.
  • Consolidate the section budgets and facilitate the allocation of resources critical for the implementation of the section strategies that support the overall IT strategy.
  • Coordinate the IT directorate sections in the development of policies and procedures in order to provide guidelines that enhance compliance with legal guidelines, and with the other NAPSA policies and procedures.
  • Supervise the management of IT changes in the directorate, and within the rest of the organisation, in order to minimise disruption to business operations as a result of resistance.
  • Monitor IT service delivery in order to ensure maximum IT support to users for enhanced utilisation of IT facilities that enhance efficiency and effectiveness of operations.
  • Formulate and monitor the implementation of the directorate budgetary control policies and procedures to ensure optimal resource utilization at NAPSA that supports cost management objectives of the Authority.
  • Monitor the utilization and maintenance of the Information Communication Technology resources and Infrastructure at NAPSA, to ensure the infrastructure and resources provide optimum service for the Authority, and to support cost management through a reduction in breakdowns.
  • Coordinate the development of new systems or modification of existing ones to ensure the Information Technology infrastructure is responsive to the needs of NAPSA, in order to provide an efficient platform from which to administer member funds.
  • Develop the NAPSA Information Technology standard operating procedures and best practices, to provide guidance to users in order to achieve maximum benefits, and to ensure delivery of high quality service by the staff in the ICT Directorate.
  • Develop and coordinate the implementation of an ICT risk management framework that supports the management of ICT related risks at NAPSA, to support the integrity and confidentiality of information at NAPSA that is critical for the administration of member funds.
  • Coordinate the implementation of Information Communication Technology projects, to ensure the delivery of the projects in line with the set timelines, quality standards and budget.
  • Review ICT systems, procedures and policies in line with best practice and the NAPSA operational needs and strategies, to ensure the NAPSA business operations are supported by an ICT framework that is responsive to the needs of the Authority.
  • Coordinate the preparation of specifications for the software and hardware to be procured in support of the NAPSA operations, to ensure the software and hardware are compatible with the needs of the Authority.
  • Monitor compliance with all regulations, procedures, policies and quality standards in the delivery of service, to ensure NAPSA is protected from penalties that result from non – compliance with regulations, and to support the provision of quality and timely support to the operations of NAPSA.
  • Develop and coordinate the implementation of the ICT infrastructure that is responsive to the needs of NAPSA, and that considers best practice, to enhance efficiency in the administration of member funds.
  • In liaison with the human resource department, coordinate the development of staff in the division to ensure the availability of competencies required for successful implementation of the ICT strategy, and staff performance management to enhance the achievement of the NAPSA objectives in the administration of member funds.
  • Develop disaster recovery systems and business continuity plans, to ensure the directorate continues to deliver support in the administration of member funds at all times.
  • Coordinate the provision of technical support to end users for all hardware and software, to facilitate ease in the use of information technology in the operations of NAPSA, hence enhancement of efficiency and effectiveness in the delivery of service in the administration of member funds.
  • In liaison with the legal and supply chain departments, review and approve service level agreements and other contracts for the ICT department to ensure the contractual relationships consider all the needs of NAPSA and that the contracts enhance value for money for the Authority.
  • Review reports generated by section heads in order to identify gaps in IT service delivery and recommend solutions to the gaps identified.
Relevant Qualifications
  • Five (5) “O” Levels with credit and above including Mathematics and English
  • Bachelor’s Degree in Computer Science or equivalent.
  • Master’s Degree in a business related field.
  • Relevant IT certification.
Personal and Professional Experience:
  • Not less than ten (10) years of IT generalist and strategy formulation experience at senior management level, in an organisation of similar size.

Your application letter should specify your contact details including contact telephone number(s), CV and copies of relevant Certificates.

Application letters should be addressed to:

Acting Director General
National Pension Scheme Authority
Corner of Church & Kabelenga Roads
P O Box 51275

The closing date for receiving applications is Tuesday, 3rd May 2022.




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