Data Manager: Segments

MTN Zambia

Job Title: Data Manager Segments

This function is responsible for the formulation and implementation of MTN Zambia Data strategy aligned to segment strategy in line with MTN Group Segment strategy. This role is responsible for driving data revenue across the various segment.

Under the supervision of the Senior Manager, Segment Marketing, below are the Key Job Responsibilities;

  • Design, implement, and facilitate the implementation of MTN data and segment plans to maintain a strategic competitive position;
  • Drives the formulation of the Data Products Strategy, as well as the Data product development roadmap of the products and services portfolio;
  • Revenue responsibility for all Data propositions, driving product conceptualization, design, pricing, financial viability and Go-to-Market for all offers under the category;
  • Tracks performance of data products/services against the business case in terms of performance, uptake and profit, and develops and implements actions for improvement of performance;
  • Monitors and assesses the market, competitor innovations and technological advancements for the purpose of identifying potential products and services for development within the data and segment environment;
  • Develops new data products and services, aligning with the overall MTN strategy, and relevant segment value proposition needs in order to ensure that they are profitable;
  • Provides input into a strategy for data and segment including forecasts in the short, medium, and long term for product performance, revenue and profitability;
  • Presents business case including technical and economic feasibility for new consumer and corporate data products/services to the Senior Manager of Consumer Segments and the Chief Consumer Officer for consideration;
  • Identifies new markets for existing and new data products to enhance value to the business and submit a business case to the Senior Manager and Chief Consumer Officer for consideration;
  • Coordinates the launch of new data products/services with relevant departments, ensuring that relevant pre-launch activities such as ensuring availability of the new product in the channels, training of Call Centre Agents and Service Centre staff and sensitization of MTN staff and are completed;
  • Develops and test systems and processes, and procedures enabling new products/services to ensure user-friendliness and effectiveness of products /services;
  • Designs and develops product promotions and collateral in collaboration with Brand & Communications to drive take-up, usage and profit of new data products/services. Ensure updates to the product information on MTN Zambia website as well as other digital touchpoints are provided to the Brands team for execution;
  • Prepare weekly, monthly, quarterly and annual reports in agreed formats and on a timely basis;
  • Effectively manages the development of direct reports, effectively linking performance management, learning & development, talent management and the MTN Zambia Employee Value Proposition to achieve optimum performance;
  • Stays abreast of developments in areas of expertise and performs to the highest ethical and professional standards;
  • Carries out any duties that will enhance the mission of the job as and when directed by the supervisor;
  • Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • Bachelor’s Degree in Business, Commerce, Marketing, IT, /Engineering, or a related discipline;
  • Experience At least 5 years’ experience in product management, usage and retention and product life cycle management in telecommunications, product management and reporting in financial services, consumer electronics, or strategy and operations, with a strong understanding of mobile telecommunications;
  • At least 2 years’ experience in a management position, in dynamic and fast-moving industries;
  • Training on Products and services, GSM and mobile money telecommunications knowledge, Process and business modeling, Relationship management, Systems training, Computer software training, Project management, new business development, Business analysis and intelligence.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is 13 May 2024.

Note: that only shortlisted candidates will be contacted.

To apply for this job please visit

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