Airtel Zambia
DEPARTMENT : Marketing
VACANCY : Customer Value Management Campaign Analyst
LEVEL : Senior Officer
LOCATION : Lusaka, HQ
Job Purpose
Responsible for Customer Value Management campaign programing and implementing & optimizing the reporting framework that will drive the insights needed to improve GSM campaign performance
Reporting To The Head Customer Experience & Retention, The Main Duties Are:
- Programing of all Marketing campaigns onto the Customer Relationship Management campaign system
- Owning the development, execution of all marketing campaigns for prepaid segments
- Working with internal product teams, and appropriate system vendors to design and deliver campaigns
- Ensuring that all Customer Relationship Management System campaigns are set up as prescribed in the product concept note.
- Ensuring that all Customer Relationship Management system campaigns adhere with the governance and regulatory policy requirements
- Developing report dashboards for daily/weekly/monthly campaign performance tracking
- Identify campaign performance gaps and recommend solutions in order to optimize campaign performance
- Working with the broader Marketing team to establish best practice to improve the quality of campaign
- Timely reviews of all marketing communication to ensure relevance and effectiveness
Educational Qualification & Functional/Technical Skills
- A recognized University Degree in Marketing, Engineering, Actuarial or equivalent
- Strong Structured Query Language (SQL) and data mining knowledge
- Experience in a telecommunication environment will be an added advantage
- Analytical skills and capabilities
- Minimum of 3 years working experience in Customer Value Management campaign management and programming
- Extensive campaign analysis and reporting experience in a complex environment
- Strong commercial acumen and customer focus
- Excellent communication skills and stakeholder management.
Other Requirements
- Result orientation
- Achieving Business Success and relationship management
- Proactive and displaying Entrepreneurial Spirit
- Ability to work under pressure
Closing Date
Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com. Closing date for receiving applications is 19th November, 2021.
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.