Customer Support Officer

Mukuba Pension Trust

Mukuba Pension Trust hereby invites applications from suitably qualified candidates to fill the following vacancy:

Customer Support Officer

Purpose of the Job

To provide and perform customer care service at the front office of Mukuba Pension Trust Kitwe office to ensure proper reception of visitors and routing of phone calls effectively.

Duties and Accountabilities

  1. To carry out reception activities to ensure that visitors are well received, properly screened, and promptly ushered to respective offices.
  2. To operates a telephone switch board for incoming and outgoing calls
  3. Maintain a phone record book for all calls for use in monitoring telephone usage.
  4. To take and transmit messages on behalf of officers as instructed
  5. To receives and verifies telephone bills from various service providers
  6. To receives all incoming mail and handles outgoing mail requiring dispatch and actions them, accordingly, liaising with the Office Assistant as necessary.
  7. To ensures that the Front Office is always maintained clean
  8. To provide relief services e.g., secretarial support to various departments
  9. Arrange for purchase of office supplies and stationery as and when required
  10. To carry out any other tasks as assigned from time to time.

Skills and Attributes

  1. Excellent interpersonal skills, assertive, demonstrate a positive, enthusiastic, committed and flexible attitude

Qualifications and experience

  1. Grade 12 Certificate
  2. Certificate in Office Management or Customer Care services or Front Office Management
  3. Minimum of one (1) year of practical experience in a similar role

Interested candidates meeting the above qualifications must send their curriculum vitae and copies of relevant academic and professional qualifications including current contact mobile/telephone numbers and three (03) traceable references (with referees email addresses) to the address below or email to: by March 11, 2022.


The Chief Executive Officer

Mukuba Pension Trust

P.O. Box 23570


To apply for this job email your details to

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