Customer Service Supervisor

Keda Zambia Ceramics Company Limited

Job responsibilities:

  • Manage daily sales booking orders and ensure timely completion of customer order billing.
  • Oversee the production of customer orders, from quotation to delivery and damage compensation.
  • Follow up on overdue customer payments to ensure timely collection.
  • Coordinate with the Chinese manager to handle office customer orders and support local team operations.
  • Conduct training for new team members and supervise the accuracy of sales orders and warehouse documents.
  • Lead the local customer service team, conducting regular meetings to review team performance and customer feedback.
  • Manage the transition from POS to CRM system, including training and ensuring smooth system integration.

Job Requirements:

  • Minimum 3 years of experience as a Customer Service Supervisor in a wholesale channel company.
  • Strong understanding of customer service principles and experience with CRM systems preferred.
  • Bachelor’s degree in business administration or related field.

Why Join Us: At Keda Zambia Ceramics, we offer a dynamic work environment where initiative and dedication are valued. Join our team and contribute to our success in the Zambian market.

Application Instructions: Interested candidates for any of these positions are invited to submit their resume and cover letter. Please indicate the position you are applying for in the subject line).

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