Absa Group
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Title: Customer Service Advisor
Job Summary
To provide banking support accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact
- Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing
- Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management
- Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
To apply for this job please visit absa.wd3.myworkdayjobs.com.