Customer Care Service Agent

Operating in seven African countries, with over 200 restaurants, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic and growing company full of opportunities with little to no corporate politics. Our mandate is to enlist smart, creative and hard-working people who are prepared for a challenge and want to be part of building something great. We have an opportunity for a Customer Care Service Agent to join our team.

• Answer incoming customer phone calls, WhatsApp and social media messages regarding issues, product problems, service questions and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish positive rapport with every caller.
• Respond to social media queries and concerns.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay up-to-date on product knowledge and marketing strategies and be informed of any changes in company policies and procedures.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
• Liaise with customers, via relevant channels, in a professional manner.
• Provide feedback and accurately update reports.

• Grade 12 with Tertiary qualification
• Fluency in Business English and at least one other language eg. Bemba or Nyanja
• 1 year’s customer care or call centre experience.
• Intermediate Computer knowledge (speed, accuracy and navigation)

• Online chat experience
• Work from home or remote work experience
• 25 WPM or more with 90% accuracy
• Google Suite