Country Manager

MadeHere Africa

Essential Duties

Client Relations

  • Maintain constant communication with clients to ensure consistent and satisfactory service.
  • Entertain clients and prospective clients.
  • Respond to customer inquiries and resolve complaints.
  • Ensure quality services are provided in accordance with account requirements.
  • Visit client accounts and establish customer inspection and visitation schedules.
  • Maintain effective and robust quality assurance programs.
  • Identify and correct problems pertaining to productivity and efficiency.

Employee Relations and Supervision

  • Create a team-oriented environment where employees can learn and succeed.
  • Create positive employee morale within your branch.
  • Demonstrate solid leadership skills.
  • Ensure branch employees understand their responsibilities and are properly trained.
  • Regularly review employee performance and address performance issues.
  • Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.
  • Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.
  • Understand applicable contracts and develop effective working relationship with local industry associations.


  • Working with Staff Accountants
  • Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables, and payables.
  • Responsible for completion of annual budget.
  • Responsible for keeping revenue and costs within this budget.
  • Must be able to forecast future performance against annual budget.
  • Ensure accurate billing and assist in the collection of overdue accounts.
  • Ability to understand profit and loss statements.
  • Control expenses. Direct the purchasing and inventory management of supplies.


Responsible for the operational and financial success of a branch and Districts as assigned.

Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers.


  • Bachelor’s degree, preferred
  • Understanding of the online market place industry trends, practices, and process.
  • 5+ years prior management or supervisor experience as a project manager.
  • Solid accounting and business acumen
  • Digital marketing experience a bonus

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