Country Commercial Manager

Boardroom Appointments

Purpose of the Role:

  • Set national sales priorities aligned to regional sales strategy
  • Build a team of Sales Experts to grow footprint and recognition and achieve Budget Gross Margin objectives
  • Non-negotiables: Must have an understanding of the local market (Zambia) dynamics, strategic mindset and a strong business development individual


Sales target and marketing strategy definition

  • Define and own Country Gross Margin target (i.e. Commercial Budget) in connection with the regional objectives and in line with the Country Managing Director’s expectations
  • Define the overall Sales & Marketing strategy of the entity with the aim to achieve the targets in all the strategic clusters: Key Accounts, Field Sales priorities, Verticals, Corridors
  • Define the communication strategy and action plan with the objective to create brand awareness and visibility
  • Knowledge of mining sector from the Copper Belt region (Zambia / DRC) is a plus

Sales management

  • Elaborate commercial plans of action and schedule of work
  • Define and allocate portfolio
  • Organize Sales Team with the use of CRM tool
  • Set up sales staff objectives
  • Review sales objectives through weekly and monthly meetings
  • Participate in and supervise hiring of sales candidates

Customer sales support

  • Customer sales support team organization
  • Customer satisfaction evaluation (survey, customer complaints)
  • Customer relationship building with key clients

Team management

  • Set up sales incentive scheme (commission) in line with financial objectives (Budget) and qualitative objectives (SL, Data quality within CRM)
  • Performance assessment
  • Team building

System control and compliance

  • Supervise good use of CRM application and implement any Best Practices to ensure full Data Quality compliance
  • ISO compliance with sales activities
  • Ensure the efficient communication channel in sales team

Participate in management meetings

  • Implement monthly business Flash Report
  • Budget report

Minimum Qualifications & Experience

  • Matric (tertiary qualification preferred)
  • Excellent communication skills
  • At least 5 years in the clearing and forwarding industry, 2 of which at management level
  • Sales experience (Proven industry related sales track record)
  • Non-negotiables: Must have an understanding of the local market (Zambia) dynamics, strategic mindset and a strong business development individual


  • Ensure all work is carried out in accordance with the departmental and company procedure manual
  • Ensure that I understand the Rules and Regulations of all statutory bodies
  • Ensure that the company principles are adhered to
  • To be fully aware of and comply with current responsibilities and requirements of the relevant Acts, Regulations, and standard applicable Quality, Health and Safety policies and procedures to maintain a safe workplace
  • Report all hazards, incidents, and injuries in accordance with legislation and company reporting procedures
  • Participate in programs and assessments to improve IMS system in the workplace

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