Country Commercial Manager

Purpose of the Role:

• Set national sales priorities aligned to regional sales strategy
• Build a team of Sales Experts to grow footprint and recognition and achieve Budget Gross Margin objectives
• Non-negotiables: Must have an understanding of the local market (Zambia) dynamics, strategic mindset and a strong business development individual

Responsibilities:

Sales target and marketing strategy definition

• Define and own Country Gross Margin target (i.e. Commercial Budget) in connection with the regional objectives and in line with the Country Managing Director’s expectations
• Define the overall Sales & Marketing strategy of the entity with the aim to achieve the targets in all the strategic clusters: Key Accounts, Field Sales priorities, Verticals, Corridors
• Define the communication strategy and action plan with the objective to create brand awareness and visibility
• Knowledge of mining sector from the Copper Belt region (Zambia / DRC) is a plus

Sales management

• Elaborate commercial plans of action and schedule of work
• Define and allocate portfolio
• Organize Sales Team with the use of CRM tool
• Set up sales staff objectives
• Review sales objectives through weekly and monthly meetings
• Participate in and supervise hiring of sales candidates

Customer sales support

• Customer sales support team organization
• Customer satisfaction evaluation (survey, customer complaints)
• Customer relationship building with key clients

Team management

• Set up sales incentive scheme (commission) in line with financial objectives (Budget) and qualitative objectives (SL, Data quality within CRM)
• Performance assessment
• Team building

System control and compliance

• Supervise good use of CRM application and implement any Best Practices to ensure full Data Quality compliance
• ISO compliance with sales activities
• Ensure the efficient communication channel in sales team

Reporting
Participate in management meetings

• Implement monthly business Flash Report
• Budget report

Minimum Qualifications & Experience

• Matric (tertiary qualification preferred)
• Excellent communication skills
• At least 5 years in the clearing and forwarding industry, 2 of which at management level
• Sales experience (Proven industry related sales track record)
• Non-negotiables: Must have an understanding of the local market (Zambia) dynamics, strategic mindset and a strong business development individual

RULES AND REGULATIONS

• Ensure all work is carried out in accordance with the departmental and company procedure manual
• Ensure that I understand the Rules and Regulations of all statutory bodies
• Ensure that the company principles are adhered to
• To be fully aware of and comply with current responsibilities and requirements of the relevant Acts, Regulations, and standard applicable Quality, Health and Safety policies and procedures to maintain a safe workplace
• Report all hazards, incidents, and injuries in accordance with legislation and company reporting procedures
• Participate in programs and assessments to improve IMS system in the workplace