AB Bank Zambia Limited
AB Bank Zambia Limited is looking for passionate individuals who are ready to take up an exciting challenge in a fast paced environment of a growing bank , willing to meet deadlines and develop professionally in an international environment.
If you are looking for an opportunity to work in an international environment with a modern technology stack and a vibrant team, then this job is for you!
Job Title: Contact Center Officer
Required Skills
- Minimum Diploma in a relevant field
- Minimum of 1 year work experience in a customer service position
- Experience in a Contact Centre managing inbound and outbound calls
- Able to speak Nyanja and Bemba fluently
Tasks & Responsibilities
- Attending to customer queries, questions and comments through various platforms (calls, social media and Websites)
- Document all client interaction information according to standard operating procedures
- Resolve customer complaints and issues
- Monitor customer trends based on customer interactions and recommend improvement actions to management.
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To apply for this job please visit hr.abbank.co.zm.