Contact Center Officer (x3)

AB Bank Zambia Limited

AB Bank Zambia Limited is looking for passionate individuals who are ready to take up an exciting challenge in a fast paced environment of a growing bank , willing to meet deadlines and develop professionally in an international environment.

If you are looking for an opportunity to work in an international environment with a modern technology stack and a vibrant team, then this job is for you!

Job Title: Contact Center Officer

Required Skills

  • Minimum Diploma in a relevant field
  • Minimum of 1 year work experience in a customer service position
  • Experience in a Contact Centre managing inbound and outbound calls
  • Able to speak Nyanja and Bemba fluently

Tasks & Responsibilities

  • Attending to customer queries, questions and comments through various platforms (calls, social media and Websites)
  • Document all client interaction information according to standard operating procedures
  • Resolve customer complaints and issues
  • Monitor customer trends based on customer interactions and recommend improvement actions to management.

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