Complaints Manager

Absa Group

Job Title: Complaints Manager

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To provide specialist advice and support to ensure the resolution of complaints in order to mitigate risks to the organisation, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Complaints resolution: Take ownership of complaints allocated for investigation and resolution. Follow all steps as prescribed in the applicable Complaints Process/Policy as approved from time to time. | Investigation of complaints: Assess all information that is obtained and determine the most appropriate resolution of the complaint, by taking into consideration, where applicable | Stakeholder management: Ensure that expectations of complainants are managed through adequate feedback on the progress into the investigation and resolution of a complaint | Finalisation of complaints: Finalise all complaints allocated by complying with all requirements prescribed by any Complaints Process or Policy applicable from time to time.


Higher Diplomas: Business, Commerce and Management Studies (Required)

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