Commercial & Product Manager

  • Full Time
  • Zambia

ENGIE Energy Access (Africa)

Key Responsibilities

Product & Commercial development and management

  • Structure and lead all commercial activities within the company.
  • Manage commercial team in cluster (Objectives setting, training, support, monitoring, performance evaluation etc.) on all commercial topics: energy sales, appliances sales, customer finance management, customer experience, other services.
  • Build the budget, monitor activities, and build the commercial monthly reporting.

Data analysis

  • Build and maintain operational monitoring and management tools for commercial activities.
  • Analyze commercial data to improve performance, processes, and products.

Organize a network of partners.

  • Develop and manage a network of local partners to boost income generating activities in the mini-grid sites.

Sales (before cluster creation)

  • Be responsible for client acquisition and retention.
  • Sales energy-efficient appliances and machines.

Customer support and community engagement (Before cluster creation)

  • Support customers and the community in the usage and understanding of our products & services.
  • Manage Local Operators in the cluster zone.
  • Be responsible for customer satisfaction

Knowledge And Skills

Experience :

  • Be passionate about improving rural communities’ life.
  • A minimum of 5 years in commercial activities management (marketing, sales, customer experience and performance management) or in a related field
  • Strong analytical capacity
  • Autonomy and proactive mindset
  • Enjoy working on several projects in parallel, capacity to organize teams to deliver project in a timely manner.
  • Ability to be part of a multi-cultural team and to work with several streams.
  • Economic modelling knowledge is a plus.

Technology :

  • Skilled in the use of Microsoft Office products and basic IT knowledge required.
  • Experience with PowerBI or tableau is a plus.

Required Qualifications

  • Degree in Economics, Business & Administration, or any other relevant qualification
  • Masters in business or management is an added advantage.


  • Excellent oral and written communication skills in English required.
  • Ability to effectively communicate in at least 1 local language. More is a plus.

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