Commercial Manager

North Western Water Supply and Sanitation Company Limited

The North Western Water Supply and Sewerage Company Limited (NWWSSCL) is a commercial utility, providing water and sanitation services in the North – Western Province. The Company has a vision of “striving for excellence in water supply and sanitation”. It is value driven and performance oriented and since inception in the year 2000 has been among the top performing utilities. NWWSSCL is an equal opportunity employer and seeks to recruit high profile, selfmotivated, innovative, honesty, committed, adequately qualified and appropriately experienced persons to fill the following vacant positions in a challenging environment. The Company operates in Eight (8) Districts; Solwezi, Mwinilunga, Kasempa, Mufumbwe, Manyinga, Kabompo, Zambezi and Chavuma. The Company envisioned to take over provision of water and sanitation services in the newly created districts of Mushindamo, Kalumbila and Ikelenge.


1.0 Reporting Line: Managing Director

2.0. Job Purpose:

To contribute to financial viability and sustainability of the company through effective and efficient
billing, revenue collection and customer care.

3.0 Main Duties and Responsibilities

3.1 Implement the company’s commercial policy in order to ensure efficient billing and revenue
3.2 Prepares and monitors commercial departmental budget
3.3 Develops collection strategies and programmes to improve collection efficiency
3.4 Identifies opportunities that will lead to expansion of services and revenue
3.5 Consolidates daily collections submitted by districts so as to show total daily collections for
the company
3.6 Consolidates all Government bills for Government properties serviced by NWWSSCL and
submits to Lusaka for payment after certification by respective GRZ departments.
3.7 Investigates and resolves major customer complaints
3.8 Monitors performance of the department against targets and budget and ensures corrective
3.9 Prepares management reports on commercial activities and submits to Senior Management
and NWASCO as required
3.10 Acts as focal liaison on commercial issues between customers and NWWSSCL
3.11. Participates in community meeting with RDCS, Councilors etc. in order to explain
NWWSSCL Commercial policies and activities
3.12 Attends management meetings, represents NWWSSCL at fairs, sits on committees tasked
with review of tariffs so as to provide technical input for new tariff proposals
Striving for excellence in water supply and sanitation
3.13 Supervises. coaches, motivates, develops and disciplines subordinates; and agrees,
monitors and reviews performance of subordinates to ensure that they meet their agreed targets.
3.14 Performs any other duties as may be assigned to him by the Managing Director from time to

4.0 Knowledge and Skill Requirements

4.1 Minimum Academic Qualification:

  • Grade Twelve School Certificate or Form Five (05) certificate with five (05) ‘O’ Level Credits including Mathematics and English Language

4.2 Minimum Academic/Vocational/Professional qualifications:

  • Bachelor Degree in a Business Discipline.

4.3 Relevant Work Experience

  •  At least 5 years post qualifying experience in a Commercial Utility/Reputable organisation

4.3 Required competencies and personal attributes:

  • Good negotiations skill to convince high profile customers
  • Good oral and written communication skills
  • High personal integrity
  • High Business Acumen
  • Self- starter
  • Goal/Result oriented
  • Debt collection skills

Applications accompanied by copies of certificates, curriculum vitae, day time contact telephone number(s) and at least three traceable referees should reach the undersigned not later than Friday, July 30, 2021.

The Managing Director
North Western Water Supply and Sanitation Company Limited
MEMA House, Mwanawasa Street
P O Box 110184
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