Collections Officer

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.

FNB Zambia

Collections Officer D – IRC224691

at Zambia, Lusaka, Zambia in FNB Zambia Credit
Ends 08 Jul 2022


Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.

Experience and qualifications

  • Banking diploma (advantage).
  • English and one other language preferred.
  • 1 year collections experience.


  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Carry out collections processes within mandate, meeting SLA targets and quality standards.
  • Comply with governance in terms of legislative and audit requirements.
  • Manage personal development to increase own skills and competencies.
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