Collections Assistant

Unifi Africa

Job Advert Summary Unifi is a fast-growing consumer lending company operating in Zambia, South Africa, Uganda, and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Minimum Requirements Requirements

  • Degree in Banking and Finance or equivalent professional qualifications
  • Banking experience an advantage but not required
  • Ability to think outside the box when the norm is not acceptable
  • Good communication and analytical skills
  • Have some tech knowledge of the market
Duties and Responsibilities This is a new role created in managing and optimizing our debt recovery processes. As our client base grows and scales, maintaining strong relationships with external stakeholders becomes paramount for sustaining success and achieving financial goals for the Company. The position will be tasked with developing different collections methods that consistently lead to achieving the company’s financial growth, responsible for ensuring timely collections on accounts in default, analyse collections data and make timely recommendations to management on the best solutions.

They must possess a unique blend of interpersonal, analytical, and strategic skills, must have good excel skills and be self-motivated. The ideal candidate must bring fresh innovative ideas, but also be willing to get their hands dirty and implement the ideas. A knowledge of Microfinance/Bank would be preferable, and a sense of humour would be helpful.


  • Creating and maintaining relationships with Bank and Employers.
  • Work closely with the HOD and other team members to create ways of bringing revenue and success as a group.
  • Be in touch with what our competitors are doing.
  • Providing process support to all departments
  • Be super critical of issues that negatively affect clients and push to resolve them.

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