Claims Manager

Position Overview

Managing and providing proactive claims-handling direction to team members with respect to investigation, assessment, reserving, expense, and settlement in accordance with claims best practices.

Key Responsibilities

• Processing claims in an efficient and timely manner to achieve prompt conclusion and settlement.
• Monitor strategy on claims to ensure optimal claim outcome and timely escalation of high exposure claims to top executives within Finsbury Re.
• Providing expert input regarding day-to-day procedures in order to efficiently and effectively process claims.
• Monitoring effectiveness of all programs and provide support to all open claim file reviews and manage all payment cycles to ensure compliance to all contract requirements.
• Settling difficult or complex claims.
• Providing claims services to all business units and ensures optimal handling of all claims.
• Evaluating and adjust all business units claims.
• Designing and implement various policies and procedures for claims.
• Performing monthly, quarterly and annual claim process review audits.
• Advise reinsurers of large losses and timely recovery of those losses over and above our retention.
• Working closely with Cedants and Loss Adjusters where necessary to ensure fair and prompt claim settlement.
• Overseeing all electronic claims processes and evaluate all claim applications, prepare claims reports and evaluate all actuarial input.
• Ensure appropriate maintenance of all relevant documentation.
• Ensuring legal compliance of the claims process.
• Ensure detection processes and safeguards are in place to guard against fraudulent claims.
• Ensuring correct reserves are recorded.
• Maintaining claims statistics for paid and outstanding claims for treaty and facultative business.
• Providing market information, statistics and reports as and when required.
• Ensure team members fully utilise the core system to record all transactions.
• Help the team continually achieve professional goals and improve skills to meet team member’s career objectives.
• Takes personal responsibility for own workload, continually reorganizing and prioritizing tasks to ensure key company objectives are met.
• Proactively, enthusiastically, thrives on taking responsibility in a fast-paced team-based environment.
• Provides operational support to underwriting, finance and administration department.
• Overseeing underwriting risk survey activities within the organization.
• Offer technical support to the underwriting team by interpreting risk survey reports.

Qualifications, Skills and Experience

• Full Grade 12
• Minimum bachelor’s degree
• ACII and/or CILA qualification will be added advantage
• Minimum 5 years’ experience in the (Re)insurance industry
• Ability to use SICS, Synergy2 or equivalent reinsurance system
• Ability to make reasonable and sound decisions
• Good numerical and communication skills.
• Strong computer skills
• Ability to do underwriting risk surveys will be added advantage

Application Instructions

Interested candidates should email their applications and supporting documentation to [email protected] by the closing date of 7 February 2025.

Fin Re is an equal opportunity employer. We encourage applications from all qualified individuals.