Chargebacks Assistant

Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:

RETAIL BANKING

Position Title: Chargebacks Assistant
Department: Card Management
Location: Head Office
Reports to: Card Manager – Operations

Purpose of job

The position is responsible for investigating all failed transactions both on ATMs and other banks.

Key Responsibilities

• Sends ATM logs are sent to branches daily for reconciliation.
• Prepares ATM weekly activity reports.
• Processes ATM refunds (VISA, cardless and POS).
• Activates users on the InvestGo portal.
• Prepares daily NFS chargeback reconciliation.
• Resets passwords for blocked customer VISA cards.
• Prepares monthly ATM income report.
• Prepares daily reports on NFS chargeback for US/OFF.
• Responds to chargeback raised against the bank in Data Navigator.
• Resolves ATM customer queries through hotline.
• Investigates failed transactions and instructs branch to refund.

Qualifications and experience

• Grade 12 School Certificate.
• Minimum Bachelor’s degree in Banking and Finance, Information Technology, Accounting or relevant field from a recognised university.
• Minimum two (2) years proven experience in banking sector

Applications, supporting documentation and CVs should be emailed to: [email protected] not later than Monday 15th February, 2021.