Chargebacks Assistant

Investrust Bank Plc

Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:


Position Title: Chargebacks Assistant
Department: Card Management
Location: Head Office
Reports to: Card Manager – Operations

Purpose of job

The position is responsible for investigating all failed transactions both on ATMs and other banks.

Key Responsibilities
  • Sends ATM logs are sent to branches daily for reconciliation.
  • Prepares ATM weekly activity reports.
  • Processes ATM refunds (VISA, cardless and POS).
  • Activates users on the InvestGo portal.
  • Prepares daily NFS chargeback reconciliation.
  • Resets passwords for blocked customer VISA cards.
  • Prepares monthly ATM income report.
  • Prepares daily reports on NFS chargeback for US/OFF.
  • Responds to chargeback raised against the bank in Data Navigator.
  • Resolves ATM customer queries through hotline.
  • Investigates failed transactions and instructs branch to refund.
Qualifications and experience
  • Grade 12 School Certificate.
  • Minimum Bachelor’s degree in Banking and Finance, Information Technology, Accounting or relevant field from a recognised university.
  • Minimum two (2) years proven experience in banking sector

Applications, supporting documentation and CVs should be emailed to: [email protected] not later than Monday 15th February, 2021.

To apply for this job email your details to

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