Channel Manager – Retail Lite

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.

MTN Zambia

Job Title: Channel Manager – Retail Lite


Mission/ Core purpose of the Job: To harmonize Sales and Customer Service practices in all MTNZ Connect Stores, Container Shops and Brick & Motor Channel outlets for MTNZ.



  • Provides support to dealer and retailers run connect stores, container shops and Brick & Motors to ensure the achievement of set sales targets, including ensuring appropriate branding of connect store facilities, and training on any new products and service;
  • Assists in implementing a monitoring system and alignment to ensure all teams in the connect stores understand their Key Performance Indicators (KPIs) and deliver on targets expected;
  • Builds capacity in channel distributor sales staff by consistently visiting these channels and providing coaching on sales and customer service excellency activities.;
  • Identifies training needs amongst connect store staff and liaises with Frontline Training school for execution;
  • Conducts connect store sales reviews on a weekly and monthly basis and takes action to align distributors & Retails channel staff and personal sales to targets. Provides updates on connect store performance monthly to the Manager. Monitors channel Profitability and advises measures for improvement;
  • Monitors overall channel performance and escalates any issues for resolution to Manager;
  • Manages the channel team towards targets, ensuring that the teams have the required information, resources, training, and supervision to achieve such targets;
  • Implements acquisition campaigns and initiatives for the zone approved by the Area Manager. Executes all promotional campaigns in the zone evaluating them, giving reports and suggestions for strategy input;
  • Ensures focus in non-traditional markets and strategic channels to increase penetration and availability;
  • Fosters communication between MTN and consumers to ensure a concerted and integrated sales and customer experience effort;
  • Prepares daily, weekly, and monthly sales reports for zoned connect stores, ensuring reports are accurate, informative and on time;
  • Stays abreast of developments in areas of expertise and performs to the highest ethical and professional standards;
  • Carries out any related duties that will advance the mission of the job.

Candidate Requirements

  • University Degree in Business / Marketing or Sales. MBA is an added advantage;
  • Minimum of three (5) years of work experience with at least two (3) at Supervisory level, in frontline environment;
  • Grade 12 Certificate. (5 O’ Level credits, including compulsorily English Language and Mathematics);
  • In-depth understanding of the Telecom business industry;
  • Excellent experience in channel management;
  • Good exposure to Rural markets;
  • Exposure to management in multiple geographical locations;
  • Traceable ability for coaching and driving performance through diverse teams;
  • Excellent track record in achievement and exceeding of Sales targets;
  • Possession of a Manual Driver’s License of at least 2 years with no violations.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is 22nd May, 2024

Note: that only shortlisted candidates will be contacted.

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