Card Service Assistant

Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:

RETAIL BANKING

Position Title: Card Service Assistant
Department: Operations
Location: Head Office
Reports to: Card Service Officer

Purpose of job

This position is responsible for the card and pin mailer administration and after card sale service support.

Key Responsibilities

• In charge of PIN Mailer Production and distribution of Pin mailers to branches.
• Secures VISA, Prepaid and the cards, pin mailers and pins.
• Attends to customer card and Pin queries.
• Resolves customer queries timely and in a manner in accordance with bank regulations.
• Prepares the NFS and VISA action logs and shares to relevant stakeholders for resolutions.
• Follows up on the resolutions of NFS and VISA errors with stakeholders.
• Compiles Card Statistical reports on a weekly basis.
• Compiles Pins Statistical reports on a weekly basis.
• Oversees the ATM vendor Management of monitoring of the ATMs (Armsecure).
• Oversees the query resolution time by both Internal and External (Necor, Armsecure) vendors.
• Oversee the monitoring of Onus and offus transactions.
• Administers ATM Card production processes.
• Prepares a daily complaint reports and submits to Operations Control unit.
• Conducts snaps, checks for exceptions and close promptly.

Qualifications and experience

• Grade 12 School Certificate
• Minimum Bachelor’s degree in Banking and Finance, Information Technology, Accounting or relevant field from a recognised university
• Minimum two (2) years proven experience in banking sector.

Applications, supporting documentation and CVs should be emailed to: [email protected] not later than Monday 15th February, 2021.