Card Service Assistant

Investrust Bank Plc

Investrust Bank Plc (IBP) is looking for suitably qualified, vibrant and self-motivated individuals to fill the positions that have fallen vacant as below:


Position Title: Card Service Assistant
Department: Operations
Location: Head Office
Reports to: Card Service Officer

Purpose of job

This position is responsible for the card and pin mailer administration and after card sale service support.

Key Responsibilities
  • In charge of PIN Mailer Production and distribution of Pin mailers to branches.
  • Secures VISA, Prepaid and the cards, pin mailers and pins.
  • Attends to customer card and Pin queries.
  • Resolves customer queries timely and in a manner in accordance with bank regulations.
  • Prepares the NFS and VISA action logs and shares to relevant stakeholders for resolutions.
  • Follows up on the resolutions of NFS and VISA errors with stakeholders.
  • Compiles Card Statistical reports on a weekly basis.
  • Compiles Pins Statistical reports on a weekly basis.
  • Oversees the ATM vendor Management of monitoring of the ATMs (Armsecure).
  • Oversees the query resolution time by both Internal and External (Necor, Armsecure) vendors.
  • Oversee the monitoring of Onus and offus transactions.
  • Administers ATM Card production processes.
  • Prepares a daily complaint reports and submits to Operations Control unit.
  • Conducts snaps, checks for exceptions and close promptly.
Qualifications and experience
  • Grade 12 School Certificate
  • Minimum Bachelor’s degree in Banking and Finance, Information Technology, Accounting or relevant field from a recognised university
  • Minimum two (2) years proven experience in banking sector.

Applications, supporting documentation and CVs should be emailed to: not later than Monday 15th February, 2021.

To apply for this job email your details to

Share this with Family and Friends