Call Centre Client Relationship Officer- Trainee

FINCA Zambia

FINCA Impact Finance is an Equal Opportunity Employer.
We are looking for a Channels Business Officer (CBO) to drive growth in alternative channels (Agency and Mobile Banking) through client registrations and usage, recruitment of agents and ensuring exceptional service delivery to customers and third-party agents in line with FINCA standards.

  • Create awareness, promote and (cross) sell FINCA’s Agent value proposition.
  • Identify, assess and enrol new Agents (incl. installation of new POS terminals).
  • Identify, assess and register new Savings Groups in your region.
  • Monitor and manage performance of Agents in his/ her market cluster.
  • Maintain and manage business relationship with Agents and groups for group savings product.
  • Maintain a certain level of agents and saving groups activities as prescribed in the score card.
  • Conduct regular visits (at least once a week) to Agents and communicate to them on FINCA promotions, new policies or any other news from FINCA relevant to their business.
  • Supervise Direct Sales Agents (DSAs) in the region.
  • Ensure marketing material and signage is properly displayed and used by the Agent


  • Bachelor’s Degree or Diploma in Business Administration or any Business-related Course.
  • Minimum 1 year experience in the micro finance/banking sector.
  • High proficiency in Microsoft, Excel, Word, PowerPoint and Visio.

To apply for this job email your details to

To apply for this job email your details to

Share this with Family and Friends