Call Centre Agent (x2)

• Conduct phone interviews with Company beneficiaries in the rural sector.
• Client calling lists will be provided, and the agents will be expected to use the Call Centre equipment adopted by the Company.
• Agents will be required to record responses to these interviews on the system provided, and to be able to conduct a basic analysis of this information.
• Maintenance of time sheets, work schedules, and basic weekly reporting.
• Various office administration functions that are not necessarily related to Call Centre activities.
• Appropriate training will be provided.

Key Skills

Ability to use initiative, and apply rationale logic to daily operational activities
Computer literate in word and excel