Business Systems Manager

Job Summary

• Continually evaluate performance of current tools and processes to meet business objectives.
• Analyze, design and implement business process improvement changes across different departments, preparing detailed project plans with timelines and budget
• Coordinate with partners to define scope and act as a point of contact for all the partners.
• Coordinate with external vendors and other operations personnel in order to manage the development.
• Plan and implement effective testing processes to ensure that deliverables adhere to standards.
• Collaborate with technology teams and business users to integrate systems, manage implementation, training options and support.
• Generate and manage quality control reports, management reports, status reports and system assessment reports.
• Assisting business users with productivity tools such as Confluence, box and google G-Suite, QuickBooks, Bill.com,
• Create and maintain workflows, approval processes and validation rules based on internal stakeholder requirements.
• Manage ongoing support requests and administrative needs.
• Monitor user adoption rates and respond as needed (e.g. additional training sessions, communication, system modification)
• Work with HOIT to understand technology strategy with a view to ensuring alignment and deployment across the enterprise.
• Liaise with local supplier to facilitate prompt activities as and when required to fulfil role.
• Liaise with Human resources to ensure effective training of users regarding all aspects of use of IT facilities.
• Establish and maintain structures and procedures to provide timely, effective and efficient user support.

Develop an excellent team and plan their career development and succession into business facing roles.