Business Systems Analyst

MTN Zambia

The key responsibilities for this role include but not limited to the following:

  • Performs Business Analysis on IT product development projects in line with the agreed business methodology and business architecture guidelines;
  • Reviews and understands system functionality applicable to each project;
  • Inputs into identifying ways to fine tune systems in line with changing work practices;
  • Determines, documents, and reviews user requirements for all projects;
  • Reviews requirements, determines objectives and risks and issues and update URS for the competency center functional design;
  • Reviews technical specifications to ensure user and functional requirements are met;
  • Constructs business cases for initiations proposed by the business;
  • Researches and considers best practice, local conditions, trends, as well as competitor activity;
  • Identifies business improvement and optimization opportunities;
  • Designs and documents business solutions (process, system and measurements) that meet current and future user requirements;
  • Facilitates JAD (Joint Application Design) with relevant stakeholders;
  • Defines and constructs context diagrams which form part of the basis of process mapping;
  • Assists in drafting policies, processes and procedures;
  • Establish and maintain quality standards that will enhance the customer experience and cost efficiency
  • Provide constant status reports and feedback as to business analysis deliverables to internal customers and program manager Ensure traceability of requirements from business through to development and implementation.

Candidate Requirements

  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • BSc Degree in IT/Software Engineering or related discipline;
  • ITIL certification;
  • Certification in Project Management (PMP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage.

Women are strongly encouraged to apply

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