Business Solutions Head

Business Solutions Head – IRC221650

at Zambia, Lusaka, Zambia in FNB Zambia Operations
Ends 27 May 2022

Purpose

To manage the design and implementation of appropriate and sustainable solutions and ensure effective collaboration and integration across product houses, business units and segments

Experience and qualifications

• Minimum Qualification – Relevant Degree
• Preferred Qualification – Relevant Post Graduate
• Experience – 5 to 8 years experience in a similar environment, of which 2 to 3 years ideally at management level

Responsibilities

• Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Ensure effective analysis of data for identification of opportunities for efficiencies and growth in business
• Coordinate teams to ensure end to end implementation of prioritised and approved solutions for relevant product house, business unit or segment
• Manage and support team in designing customer centric and sustainable solutions, products, enhancements and business cases and ensure effective integration across channels thereby delivering on the strategic objectives of product house, business unit or segment
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Apply a customer centric approach, to ensure customer satisfaction
• Develop, encourage and nurture collaborative relationships across business areas and across the group
• Ensure implementation of the business Transformation plan and creation of an inclusive culture for employees
• Identify and encourage participation in activities that are appropriate for own and employee development in area of responsibility