Business Process Specialist

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.

FNB Zambia

Business Process Specialist C – IRC223541

at Zambia, Lusaka, Zambia in FNB Zambia Operations
Ends 27 Jun 2022


Responsible for overall delivery of end-to-end solution process design enhancements and optimisations.

Experience and qualifications

  • Relevant Degree.
  • 3-4 years related.
Additional requirements


  • Conduct process analysis.
  • Define key and critical processes.
  • Drive process improvement initiative.
  • Change Management of processes and workflow implementation.
  • Act as an advocate for key processes within Segment.
  • Take ownership of key processes.
  • Manage workflow system – i.e. AWD.
  • Identify and resolve processes breakdowns and failures.
  • Minimize unnecessary hand-offs (cross-functional), inputs and outputs.
  • Eliminate waste and time-consuming process activities.
  • Develop methods & am pamp procedures documents.
  • Provide reports and updates on process performance initiatives – i.e. MIS.
  • Conduct process training to ensure common understanding of processes by all users.
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