Business Development Manager Parts and Service


The role

  • Responsible for Profit & Loss and Balance Sheet for PSD operations in Zambia.
  • Develop business plans, revenue forecasts, budgets, organization structure based on current fleet of capital equipment and expected addition over the next 3 years and manage PSD to achieve desired results.
  • Key drivers will be Customer Relationship Management and customer satisfaction.
  • Communicate with cross-functional teams and Regional Business Line Manager to deliver output.
  • Ensure that all safety related aspects are managed and adhered to in each area and all Epiroc’s facilities of responsibility. Oversee technical training and development of PSD team to provide tools and processes for excellent service.
  • Manage and optimize performance of large service agreements together with a team of site managers.
  • Drive and manage local and regional team in a large matrix organization and ensure a team of high-performing and collaborative employees – by recruiting from a diverse pool and following Epiroc’s recruiting practices and developing competencies of the team. Continuously improve gender diversity and employment equity in the region
  • Safeguard Epiroc’s future through effective succession planning (grow second line of managers).
  • Ensure every team member is contributing in a positive way to the Company goals and identify continuous improvement opportunities in team setup.
  • Ensure Inclusion and Diversity at all levels in PSD.
  • Safeguard a safe and healthy working environment in your domain including Workplace, Workshops, Training Centre, and Sites where we have Service Agreements.
  • Ensure that “The Epiroc Way” & “Code of Conduct” is followed.

Competences, Skills And Experience

  • Eight (8) years of working experience in management position where the incumbent has been leading teams and delivering successful results.
  • Product and application knowledge in the mining space covering surface/underground segments.
  • Results oriented networked professional with a proven history in marketing and sales.


  • Safety conscious
  • Open minded and determination to achieve goals.
  • Effective communication skills
  • Leadership and ability to coordinate and motivate people.
  • Initiative-taking, energetic with an elevated level of responsibility and loyalty
  • Collaborator
  • Willingness to travel and develop relationships.

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