Business Analyst

Atlas Mara

Designation: Business Analyst

Reporting Line: Manager – Organisation and Methods

Business Unit: Banking Operations

Location: Lusaka

Employment Type: Permanent

Job Purpose

Document all Policies and Procedures and implement process improvement initiatives to increase e‑ciency and drive successful customer outcomes.

Key Outputs & Responsibilities

  • Create process documentation/workflows, knowledge articles and user guides to ensure compliance and improve employee efficiency.
  • Collect and document business requirements for project and process improvement/automation works to improve process efficiency.
  • Facilitate process workflow modelling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
  • Analyse existing process design to monitor and measure the effectiveness of the Bank to ensure consistent value delivery to its customers.
  • Extract reports and provide a high-level analysis of data to aid in decision making.
  • Develop inter-departmental Service Level Agreements and monitor adherence to ensure conformity in service delivery.
  • Lead and participate in brainstorming sessions to elicit ideas, requirements and potential solution options.
  • Prepare and recommend proposals to revise methods and procedures, alter workflows and resolve organisational problems.
  • Review operating procedures, Policies and other documentation to ensure alignment with internal policy and regulations.

Risk and Compliance

  • Ensure ongoing compliance with internal Policies and procedures and stay abreast with regulatory changes to minimize the impact there of.
  • Proactive identification and mitigation of risks to ensure prompt remediation or avoidance.

Stakeholder Relationship Management

  • Build and maintain professional working relationships with all stakeholders, displaying sound abilities to communicate at all levels, track progress on tasks and manage expectations to ensure clients’ needs are met.
  • Liaise with business users and broader IT team to provide information and assist with queries.
  • Act swiftly to resolve queries, conflicts and operational breakdowns, to achieve set objectives.

Effective Teamwork, self-Management and alignment with group values

  • Ensure the function complies with all relevant internal policies, procedures, guidelines and regulatory requirements to ensure successful outcomes.
  • Promote a co-operative climate in working with others to achieve shared goals.

Education Requirements

  • Grade 12 School Certificate with 5 Credits including Mathematics and English.
  • Bachelor’s degree in Banking and Finance, Business, Project management or any other relevant degree

Experience & Qualifications

  • Minimum 2 years’ experience with substantial exposure to Business Process Management, Project Management and Retail Banking.
  • Experience with Business Process Modelling, Business Analysis and Process Re-engineering.
  • Relevant Project and/or Process Management Certifications an added advantage.
  • Presentation and Facilitation Skills – written and verbal.
  • Excellent organizational and time management skills.

Interested Applicants who meet the job requirements should e-mail their CV’s to [email protected] Only shortlisted candidates will be contacted. For detailed information on the jobs, visit our website at Be sure to include the job applied for in the subject field. Closing date: Thursday, 25th November, 2021.

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