Branch Operations Risk Management Senior Specialist

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.

Zambia National Commercial Bank Plc

Reference Number
The Operational Risk Senior Specialist covering the Retail Distribution portfolio is responsible for implementing the overall Operational Risk Management (ORM) framework in the Branch network. The role covers the core functions of collecting portfolio of evidence for the retail distribution, coordinating risk and control self-assessments (RCSA), reporting on key risk indicators (KRI’s), maintenance of the risk loss database, scenario analysis, operational risk stress testing, emerging risks, governance, information security, conducting of routine assurance reviews, working as data stewards for branches and any other reviews.

Under the supervision of the Head Retail Banking Distribution the following are among the Job Key

  • Maintain and continuously improve the relation among branches, the internal controls and data governance to ensure all enterprise risk action items coming from forensic investigations, audit findings, RCSAs, indicators, scenarios, projects risk registers, products, stress testing and emerging risks are effectively tracked for closure.
  • Ensure close collaboration with the Branches to define the approach to Enterprise Risk Management in branches.
  • Implement specific risk management approaches for the branches, in alignment with the overall Bank Risk approach and Risk Appetites.
  • Ensuring timely capture of monthly KRIs, KDIs, KEIs, KCIs on Enterprise Risk Management system.
  • Validate reported operational incidents and exceptions, perform root cause analyses, identify potential opportunities for improvements to upstream processes/systems through incidence management process.
  • Providing adequate operational risk review and evaluation of new products.
  • Identify major risks affecting the Branches and take necessary steps to measure and control these risks.
  • Maintain a culture within branches that emphasizes and demonstrates to all the importance of internal control through relevant awareness.
  • Manage Business Continuity Planning and simulation exercises.
  • Evaluate and concede branch dispensations, where necessary.
  • Provide direction and deliver training to branches on operational risk.
  • Responsible for ongoing development and implementation of operational risk management issues, including such things as being the subject matter expert on operational risk activities associated with risks, controls, testing, remediation and reporting.
  • Responsible for ensuring the branches adhere to the branch operations manual.
  • Ensure to conduct and coordinate required snap check as guided by the branch operations annual.
  • Ensure branches complete the controls first attestation scoring daily in the system.
  • Ensure control of activities and segregation of duties, within the ambit of the risk function.
  • Pro-actively identify control deficiencies from Audit and Routine Assessment reports and external sources (those outside of immediate environment) and co-ordinate resources to provide branch training.
  • Manage and plan the visits to branches.
  • Identify areas of weakness and escalate these to the Branch Operational Risk Head.
  • Provide training to the Risk Data Stewards.
  • Provide operational risk training.
  • Any other responsibilities or tasks as assigned by management.


  • Local Regulators on statutory matters
  • All Department
  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
  • University Degree in Economics/ Accountancy/Banking/Business Administration/Risk Management
  • At least Six (6) years’ work experience in a Banking, sales, marketing role
  • Good knowledge of the bank’s policies & procedures, products and services.
  • Data Governance experience as an added advantage
  • Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
  • Understanding of people policies and processes
  • Results Driven
  • Building Relationships
  • Being Pro – Active
  • Teamwork
  • Customer service orientation
  • Drive for results
  • Interpersonal Skills
  • Teamwork
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