Branch Manager

About the job

Job Function:

The Branch Manager for a Freight Forwarding branch office is responsible for overseeing and managing all operational and administrative aspects of the branch. This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team. The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.

Key performance areas:

• Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, and performance management.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.
• Support in setting up the branch resources, systems, and processes.
• Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.
• Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
• Monitor and analyse operational performance metrics, implementing improvements to enhance efficiency and productivity.
• Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
• Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
• Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.
• Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.

Qualifications required:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field. Relevant professional certifications are a plus.

Skills & Experience Required:

• Proven track record and recent experience (7+ years) in freight forwarding, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must.
• At least 3 years of experience in managing a branch office.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.