Assistant Manager – IT Applications & Service Management

JOB SUMMARY

Reporting to the Head – Information Technology (IT), the Assistant Manager – IT Applications & Service Management will be responsible for ensuring that IT services are available through proactive management of IT applicants and quality user support.

JOB SPECIFICATIONS

• Provide support, administration, health and security monitoring to Exchange Mail Server
  Creates and maintains user accounts, security, permissions, and Fileshare system in accordance with standards and operational requirements.
• Ensure appropriate permissions is allocated to user accounts to access the Fileshare as per service request.
• Monitors and tunes the Fileshare system to achieve optimum performance levels.
• Implementation of AD/DC policies and ensuring all workstations are on the domain for total compliance.
• Configuring Group Policy Objects to create a secure Windows Infrastructure as per Policies.
• Install, configure, and troubleshoot group policy and administrative template.
• Provide first line support to the Business of the Loan Management System.
• Overseeing the synchronization of all Mobile Servers in various branches and other troubleshooting tasks.
• Ensure SMS service requires from the Business are actioned within SLA.
• Manage SMS credit and expenditure Submit a reconciliation of usage monthly.
• Analyse SMS conversion rates on a weekly basis using delivery and performance reports from the SMS platform/portal.
• Assigning tasks (incidents, service requests or problems) to IT staff and conduct regular follow ups with IT staff to ensure incidents and problems are closed within SLA.
• Work cooperatively with the local and Group IT Security teams to implement and maintain proper security protocols and services.
• Work closely with our technology vendor-partners that supply our technology and/or provide additional support, in the resolution of break/fix issues, installation of new and upgraded products, and designing network infrastructure to ensure its compatibility and supportability.
• Produce summary management reports for IT applications and service management on a weekly and monthly basis.
• Review and address any issues that arise during internal and external audits.
• Participation in the development of the IT budget and its recommendation to Senior Management.
• Manage the team under his/her supervision.

MINIMUM ENTRY REQUIREMENTS

• Full Grade 12 certificate
• Bachelor’s Degree in Information Technology, Computer Science or a related Technical field
• At least three (3) years’ work experience in in IT Windows Environment Support and experience in managing ITIL/ISTM processes for organisation with progressive experience in building processes and continuous improvement.
• Supervisory experience will be an added advantage
• Microsoft Certified Solutions Administrator (MSCA) or Microsoft Certified Solutions Engineer (MSCE) will be an added advantage

OTHER SKILLS AND ATTRIBUTES

• High level of integrity and confidentiality
• Proactive and self-motivated
• Good leadership and management skills
• Excellent customer service skills

TO APPLY

Suitable candidates must send their applications, attaching their current CVs and professional/academic certificates, to [email protected].

The closing date for receiving applications is Wednesday 12 January 2022. Only shortlisted candidates will be contacted.