Assistant Manager – IT Applications & Service Management

Bayport Financial Services (Z) Limited

JOB SUMMARY

Reporting to the Head – Information Technology (IT), the Assistant Manager – IT Applications & Service Management will be responsible for ensuring that IT services are available through proactive management of IT applicants and quality user support.

JOB SPECIFICATIONS

  • Provide support, administration, health and security monitoring to Exchange Mail Server
    Creates and maintains user accounts, security, permissions, and Fileshare system in accordance with standards and operational requirements.
  • Ensure appropriate permissions is allocated to user accounts to access the Fileshare as per service request.
  • Monitors and tunes the Fileshare system to achieve optimum performance levels.
  • Implementation of AD/DC policies and ensuring all workstations are on the domain for total compliance.
  • Configuring Group Policy Objects to create a secure Windows Infrastructure as per Policies.
  • Install, configure, and troubleshoot group policy and administrative template.
  • Provide first line support to the Business of the Loan Management System.
  • Overseeing the synchronization of all Mobile Servers in various branches and other troubleshooting tasks.
  • Ensure SMS service requires from the Business are actioned within SLA.
  • Manage SMS credit and expenditure Submit a reconciliation of usage monthly.
  • Analyse SMS conversion rates on a weekly basis using delivery and performance reports from the SMS platform/portal.
  • Assigning tasks (incidents, service requests or problems) to IT staff and conduct regular follow ups with IT staff to ensure incidents and problems are closed within SLA.
  • Work cooperatively with the local and Group IT Security teams to implement and maintain proper security protocols and services.
  • Work closely with our technology vendor-partners that supply our technology and/or provide additional support, in the resolution of break/fix issues, installation of new and upgraded products, and designing network infrastructure to ensure its compatibility and supportability.
  • Produce summary management reports for IT applications and service management on a weekly and monthly basis.
  • Review and address any issues that arise during internal and external audits.
  • Participation in the development of the IT budget and its recommendation to Senior Management.
  • Manage the team under his/her supervision.

MINIMUM ENTRY REQUIREMENTS

  • Full Grade 12 certificate
  • Bachelor’s Degree in Information Technology, Computer Science or a related Technical field
  • At least three (3) years’ work experience in in IT Windows Environment Support and experience in managing ITIL/ISTM processes for organisation with progressive experience in building processes and continuous improvement.
  • Supervisory experience will be an added advantage
  • Microsoft Certified Solutions Administrator (MSCA) or Microsoft Certified Solutions Engineer (MSCE) will be an added advantage

OTHER SKILLS AND ATTRIBUTES

  • High level of integrity and confidentiality
  • Proactive and self-motivated
  • Good leadership and management skills
  • Excellent customer service skills

TO APPLY

Suitable candidates must send their applications, attaching their current CVs and professional/academic certificates, to [email protected]

The closing date for receiving applications is Wednesday 12 January 2022. Only shortlisted candidates will be contacted.

To apply for this job email your details to careers@bayport.co.zm.

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