Assistant ICT

ICT Assistant Job Purpose

1. To support information communication technology (ICT) systems and users, install computer systems and software, and maintains computer networks and connectivity.

2. Assist Underwriting department in some duties during pick periods

ICT Assistant Job Duties

• Provides IT support, training, and orientation for new technology users
• Offers troubleshooting, support, and repair when IT equipment or networks malfunction
• Demonstrates great customer service skills, listens carefully, and exercises patience
• Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs
• Maintains records of hardware and software inventory
• Stays updated regarding new technology through industry news
• Providing first line support and escalating issues to the Head ICT and Risk where necessary
• Responsible for managing backups
• Diagnosing and resolving technical problems reported
• Undertaking small- to medium-sized IT projects as instructed by the Head ICT and Risk
• Providing desktop and server support
• Providing first line support for applications like SICS, TLM, Outlook etc
• Setting up and configuring new software and hardware including laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Fault finding/troubleshooting for laptops, printers and desktops
• Managing the telephone/telecoms internal PABX network
• Ensuring licensing for all software purchased is recorded and maintained

IT Skills and Qualifications

• Diploma in any IT related Field
• Knowledge of Computers and Networks,
• Knowledge of Software and Hardware,
• Decision Making,
• Good Problem Solving skills,
• Critical Thinking,
• Written and Verbal Communication
• Interpersonal Communication,
• Attention to Detail,
• Ability to Work Under Pressure,
• Ability to Meet Goals, Patience
• Knowledge of Insurance an added advantage

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