Infratel
INF 6 – Assistant Account Manager
Job Description
Execution and management of contracts, customer on boarding and debt.
Key Responsibilities
Sales
- Assist in achievement of sales volumes, revenue, and market share objectives
- Preparation of contracts and all relevant customer on boarding documents.
Customer Relations
- Contract Management
- Debt Management
Customer Retention
- To ensure 100% customer retention and up sales
Reporting
- Prepare daily and weekly activity reports
Cost Management/Budget
- Carry out a thorough OPEX analysis and provide recommendations into areas of possible reduction
Minimum Qualifications
- Diploma in Sales or Marketing or any Business-related course
- Manual Driver’s License with over two years’ experience
- Member of the Zambia Institute of Marketing (ZIM) or any other relevant professional body
Key Competencies and Skills
- Sound knowledge of sales methodsand tools
- In depth knowledge of processes,services, products, and customer specifications
- Knowledge of ICT Industry
- Computer literate
- Understands basic financial terminology
- Understand the principles of effective customer service processes
- Ability to network and persuade.
- Able to work effectively at all levels in an organization
- Identification of Customer Needsand Challenges.
- Territory Management
- Must be a team player and able to work collaboratively with others
- Ability to establish and maintainstrong relationships
- Excellent active listening skills
- Exceptional communication skills –both written and verbal
- Uses discretion to complete assignments.
- Independently applies knowledge of technical practices and specialty area standards.
- Strong business acumen andunderstanding of organizational issues and challenges
- Provides guidance to others in work area breaking down information in a systematic/logical manner
- Cultivates good peer working relationship
Years of Experience Required
- 2 years’ experiencein a sales related function. Preferably in telecoms industry