Assistant Account Manager

  • Full Time
  • Lusaka, Zambia
  • Applications have closed.


INF 6 – Assistant Account Manager

Execution and management of contracts, customer on boarding and debt management.

Key Responsibilities
  • Preparation of Sales contracts and all relevant customer on-boarding documents.
  • Customer Relations
  • Contract Management
  • Debt Management
  • Customer Retention
  • Key Account Management
  • To ensure 100% customer retention and up sales
  • Reporting
  • Prepare daily and weekly activity reports.
  • Cost Management/Budget
  • Carry out a thorough OPEX analysis and provide recommendations into areas of possible reduction
  • Assist in achievement of sales volumes, revenue, and market share objectives.
  • Diploma in Sales or Marketing or any Business-related course
  • Manual Driver’s License with over two years’ experience
  • Member of the Zambia Institute of Marketing (ZIM) or any other relevant professional body
  • Sound knowledge of sales methods and tools
  • In depth knowledge of processes, services, products, and customer specifications
  • Knowledge of ICT Industry
  • Tech Servy with good excel skills.
  • Understands basic financial terminologies.
  • Understand the principles of effective customer service processes.
  • Ability to network and persuade.
  • Able to work effectively at all levels in an organization.
  • Identification of Customer Needs and Challenges.
  • Key Account Management
  • Territory Management
  • Must be a team player and able to work collaboratively with others.
  • Ability to establish and maintain strong relationships.
  • Excellent active listening skills
  • Exceptional communication skills –both written and verbal
  • Uses discretion to complete assignments.
  • Independently applies knowledge of technical practices and specialty area standards.
  • Strong business acumen and understanding of organizational issues and challenges.
  • Provides guidance to others in work area breaking down information in a systematic/logical manner.
  • Cultivates good peer working relationship.
  • 2 Years’ experience in a sales related function. Preferably in telecoms industry
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