Infratel
INF 6 – Assistant Account Manager
Execution and management of contracts, customer on boarding and debt management.
Key Responsibilities
- Preparation of Sales contracts and all relevant customer on-boarding documents.
- Customer Relations
- Contract Management
- Debt Management
- Customer Retention
- Key Account Management
- To ensure 100% customer retention and up sales
- Reporting
- Prepare daily and weekly activity reports.
- Cost Management/Budget
- Carry out a thorough OPEX analysis and provide recommendations into areas of possible reduction
- Assist in achievement of sales volumes, revenue, and market share objectives.
Minimum Qualifications
- Diploma in Sales or Marketing or any Business-related course
- Manual Driver’s License with over two years’ experience
- Member of the Zambia Institute of Marketing (ZIM) or any other relevant professional body
Key Competencies and Skills
- Sound knowledge of sales methods and tools
- In depth knowledge of processes, services, products, and customer specifications
- Knowledge of ICT Industry
- Tech Servy with good excel skills.
- Understands basic financial terminologies.
- Understand the principles of effective customer service processes.
- Ability to network and persuade.
- Able to work effectively at all levels in an organization.
- Identification of Customer Needs and Challenges.
- Key Account Management
- Territory Management
- Must be a team player and able to work collaboratively with others.
- Ability to establish and maintain strong relationships.
- Excellent active listening skills
- Exceptional communication skills –both written and verbal
- Uses discretion to complete assignments.
- Independently applies knowledge of technical practices and specialty area standards.
- Strong business acumen and understanding of organizational issues and challenges.
- Provides guidance to others in work area breaking down information in a systematic/logical manner.
- Cultivates good peer working relationship.
Years of Experience Required
- 2 Years’ experience in a sales related function. Preferably in telecoms industry