Applications Support Engineer

Job Title: Applications Support Engineer

The key responsibilities for this role include but not limited to the following:

• Maintains excellent quality of service and ensures all time availability systems and services;
• Evaluates; installs; configures and deploys new applications; systems software; products and / or enhancements to existing applications throughout the enterprise;
• Ensures compliance of internal SLA between application team and business;
• Identifies, analyzes, and interprets trends or patterns in complex data sets;
• Supports Various business sections in the execution of data analyses;
• Carries out detailed data mining, reports, and delivers market/trend analyses to the business;
• Extracts data from various applications and systems, manipulates and explores data, produces analyses using Microsoft Access, Excel, SAS/SQL, etc;
• Independently researches, organises and analyses technical information and prepares reports & recommendations.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Bachelor’s Degree e.g. B Sc. or Business qualification or equivalent;
• At least 2 years experience of application Support;
• Basic Unix knowledge;
• Advanced knowledge of Excel;
• Data Analysis;
• Troubleshooting, analytical, logical, critical thinking and problem-solving abilities.

Women are strongly encouraged to apply.