Applications Specialist

Job Title: Applications Specialist

Job Purpose

The role of the Applications Specialist is to ensure that IT applications run smoothly, trouble shoot issues and create new applications.

Key Responsibilities

• Ensure timely identification, troubleshooting and resolution of all NHIMA Project IT Applications related issues.
• Troubleshoot application errors by running diagnostics leading to resolution of problems, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide IT Support to Applications End Users.
• Provide training and technical assistance to in-house users to help ensure smooth workflow.
• Manage and ensure optimal operation of all essential IT Applications by establishing best practices for keeping applications running smoothly.
• Work closely with application development teams and vendors to constantly optimize application performance.
• Liaise and work closely with 3rd party Application vendors to ensure business functional requirements or changes are implemented successfully.
• Install and upgrade Application software as and when required with the support of vendor teams.
• Interacts with users and evaluates vendor products.
• Monitor Utilization of IT Application server resources to ensure even distribution for efficient business operation.
• Maintain Application/System availability rate of 99% and above.
• Daily monitoring and maintenance activities.
• Effectively undertake the implementation of all Application changes and related support.
• Work closely with Application vendors to ensure successful implementation of systems.
• Conduct application, system, and code walkthroughs.
• Implement and maintain highly reliable, available, secure software.
• Perform regular Application backup.

Knowledge, Skills, Qualifications and Experience

• Full grade twelve certificate with at least 5 credits which should include English and Mathematics.

Competencies required for this Role

• Degree in Computer Information System, Software Engineering, Application Programming or equivalent
• Communication and Customer Service Skills
• Configuration management and query software
• Systems analysis
• At least 5 years’ experience in a similar role

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