Analyst Customer Value Management

MTN Zambia

The key responsibilities for this role include but not limited to the following:

  • Implements customer base segmentation, analysis, and tracing;
  • Performs Data preparation from various sources to feed into the CVM campaign platform as part of the regular CVM campaigns;
  • Performs Campaign Performance Reporting and Rationalization;
  • Generates customer insights based on data analysis and identifying new revenue opportunities;
  • Performs products/portfolio analysis and recommends appropriate actions;
  • Provides insights on competitive landscape and market dynamics;
  • Develops various Dashboards/Reports: Daily, Weekly, Monthly;
  • Builds Predictive & Propensity models pertaining to key CVM aspects such as Churn management and ARPU, and RGS enhancement;
  • Works with the BI Team to analyse and profile customers and extract insights critical to drive Customer Lifecycle Management;
  • Works with internal business stakeholders and other cross functional teams to support CVM Unit.

Candidate Requirements

  • Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
  • Economics, Statistics, Applied Mathematics, or IT/ Engineering Degree;
  • At least 3 years’ experience of working in the telecommunications sector or fast-moving industry in areas of data/analytics, customer value management or pricing;
  • Proficient in BI tool including but not limited to Excel, Power BI, SQL, Python;
  • Data Analytics/SQL Certification is an added advantage;
  • Proficiency in writing and optimising SQL queries a Must.

Women are strongly encouraged to apply

Hand delivered applications will not be accepted.

Note: that only shortlisted candidates will be contacted.

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