REPORTS TO: ADMISSIONS & RETENTION OFFICER
1. JOB PURPOSE
To provide prospective and continuing students guidance from enrolment through to graduation and maintaining the database accurately. He/ She will also provide prospective and returning students with the highest level of customer service.
2. MAIN DUTIES
i. Provides prospective and continuing students with the highest level of customer service through effective phone, electronic and face-to-face communication.
ii. Demonstrates proficiency on the required qualifications for admission into the different programmes offered by the University.
iii. Addresses potential student concerns and seeks appropriate resolution to potential problems.
iv. Carries out educational outreach activities to aid in the enrollment of qualified students.
v. Assists the prospective and continuing student by performing appropriate follow up and coordination with team members. This includes working with other employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area.
vi. Assists with short- and long-range planning, implementation, and evaluation of student retention initiatives.
vii. Assisting in the tracking of key continuing student risk indicators to identify “At risk” continuing students.
- Missing or failed assignments
- Failing mid-term grades
- Poor class attendance
viii. Attends to queries from guardians/parents and prospective students concerning courses and fees and provides relevant information and advice on qualifications.
ix. Contacts graduating students to discuss continuing their education into higher programmes
3. QUALIFICATIONS AND EXPERIENCE
i. Grade 12 School Certificate or its equivalent with five (5) Credits, or better including Mathematics and English.
ii. Diploma in Business Administration, Public Relations, Marketing or related Field.
iii. A degree in Business Administration, Public Relations, Marketing or related Field will be an added advantage.
iv. Proficient in Microsoft Office.
v. At least three (3) years work experience in similar or related environment.
4. DESIRABLE SKILLSATIONS AND EXPERIENCE
i. Strong phone skills.
ii. Comfortable multi-tasking and prioritizing tasks without guidance.
iii. Must possess a high level of interpersonal and communication skills to accurately convey University information
iv. Ability to work within a team and be a team player
5. PERSONAL ATTRIBUTES
i. Presentable and neat with capacity to pay attention to detail.
ii. High levels of integrity, confidentiality and self-initiative.
iii. Pleasant personality.
iv. Customer Service orientation.
