Infratel
INF 5 – Account Manager (x2)
Maximize revenues of the sales team through the execution of sales activities. Maintain effective communications with general management level and managers across the customer portfolio to ensure proper sensitivity to the needs of customers.
Execution and management of contracts, direct sales, customer acquisition, customer retention, customer relations and related financial performance to achieve revenue and market share growth targets.
Available Positions: 2
Key Responsibilities
Sales
- Achieve sales volumes, revenue, and market share objectives.
- Identify and exploit opportunities for campaigns, services,and distribution channels that will lead to increased sales.
- Pipeline Management
Customer Relations
- Maintain relationships with clients by providing support,information, and guidance; researching and recommending new opportunities;recommending profit and service improvements.
- Management of all customers related issues under the assigned portfolio
- Debt Management
Customer Retention
- To ensure 100% customer retention and cross sale & up sales
Reporting
- Prepare daily and weekly activity reports.
Cost Management/Budget
- Carry out a thorough OPEX analysis and providerecommendations into areas of possible reduction.
Minimum Qualifications
- Bachelor’s degree in Sales or Marketing or any Business-related course
- Member of the Zambia Institute of Marketing (ZIM) or anyother relevant professional body
- Manual Driver’s License with over two years’ experience
Key Competencies and Skills
- Sound knowledge of sales methodsand tools
- Cultivates good peer workingrelationship
- Provides guidance to others in work area breaking down information in a systematic/logical manner
- Strong business acumen andunderstanding of organizational issues and challenges
- Independently applies knowledge of technical practices and specialty area standards.
- Uses discretion to complete assignments;
- Exceptional communication skills –both written and verbal
- Excellent active listening skills
- Ability to establish and maintainstrong relationships
- Must be a team leader and able to work collaboratively with and through others
- Territory Management
- Identification of Customer Needs and Challenges;
- Able to work effectively at all levels in an organization
- Ability to network and persuade;
- Understand the principles of effective customer services processes
- Understands basic financial terminology
- Computer literacy
- Knowledge of ICT Industry
- In depth knowledge of processes,services, products and customer specifications
Years of Experience Required
-
2 years’ experience in a sales related function. Preferablyin telecoms industry.