Account Manager

Job Title: Account Manager

This role requires a careful balance between the client’s needs, wants and priorities, and the agency’s bottom line. You will play a crucial role in client retention, bringing in new business, as well as how well we deliver projects.

Account Manager Job Role:

• Ensuring clear understanding of the client’s business requirements and to translate this into clear deliverable objectives
• Managing projects within client relationships, working to carry out client goals while meeting company goals
• Operating as the point of contact for assigned clients
• Developing and maintaining long-term relationships with our clients
• Ensuring clients receive requested services in a timely fashion
• Communicating client needs and demands to team members to ensure consistent quality service
• Forecasting and tracking client account metrics
• Keeping records of client transactions
• Servicing multiple clients concurrently
• Assisting in developing markets for our clients’ brands
• Identifying and seeking opportunities to grow business with existing clients
• Focusing on growing market share and acquiring new markets through marketing activities
  Generating sales among client accounts, including upselling and cross-selling
• Research and prepare insights about product/brand potentials
• Building effective relationships with distributors and traders
• Ensuring ideal shelf presence of all our clients’ brands
• Monitoring current trade trends, analysing the data and developing proposals that will help gain market share
• Delivering high standards of client satisfaction, measuring this through feedback, surveys, campaign evaluation and continuously adapting and adjusting approaches to benefit their needs

Account Manager Skills and Experience:

• Account Management Experience,
• Client-Focused Solutions Experience,
• Project Management Skills, Ability to Communicate Client Needs with Staff,
• Talent for Influencing Client Management,
• Ability to Manage Multiple Projects and Relationships Simultaneously,
• Negotiation Skills,
• Listening Skills,
• Communication Skills,
• Presentation Skills,
• Time Management Skills,
• Solid Background In Advertising And Marketing,
• Strong Work Ethic, Professional Appearance And Persona,
• Ability To Handle Pressure Well

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