National Health Insurance Management Authority (NHIMA)

Job Purpose

Reporting to the Manager- Membership and Contributions, the Senior Officer in charge of the informal sector will be responsible for driving deliverables under the strategic plan and not limited to awareness, member registrations and collections of contributions and providing quality services. This position is responsible for facilitating and conducting awareness programs in communities (marketing), recruiting new members/new members registration, beneficiary registration, effective collection of contributions, reconciling accounts on request. Identify the interest/affinity groups and stakeholders and propose engagement strategy. Budgeting, planning and timely execution of activities is critical for this role.

Key Responsibilities

The key functions of the role will include but not limited

  • Budget, plan and timely execute activities under the unit in line with the NHIS strategy on extension of coverage to the informal sector.
  • Identify the interest/affinity groups and stakeholders and recommend appropriate engagement strategy.
  • Facilitate and conduct awareness to employers/players/members in the Informal sector.
  • Ensure all self-employers/players in the informal sector are registered and where possible guide the registration.
  • To on-board beneficiaries or guide principal members on beneficiaries registration.
  • Guide payment process using USSD, ensure payment of monthly premiums and monitor collections.
  • Respond to member/employer queries and resolve all queries relating to membership and contributions.
  • Monitor utilization of resources under the unit and supervise staff under this unit.
  • Submit weekly, monthly, quarterly, and annual reports to Relationship Manager.
  • To perform any other role as may be delegated
Knowledge, Skills, Qualifications and Experience
  • Grade twelve (12) School certificate with 5 ‘O’ levels with credit or better including Mathematics and English Language.
  • Degree in Marketing/Pension and Insurance/Social Work/Development studies/Accountancy/Finance/Commerce/Business Administration or related social sciences.
  • 5 years’ experience in similar role gained in the social security, insurance industry, Marketing or financial services.
Competencies required for this Role
  • Demonstratable excellent interpersonal skills.
  • Good oral and written communication skills.
  • Excellent knowledge of marketing and customer service.
  • Ability to use local languages.
  • Must be Computer literate and have analytical, problem-solving skills.
  • Positive attitude and a team Player.
  • Must be confident and able to work under pressure.
  • Must be trustworthy and honest person.
  • Attention to detail.

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