Head – Operations

Closing Date:      2022/05/13

Reference Number:        HOL220429-4

Job Title:              Head : Operations (Zambia, Lusaka)

Business Unit:    Hollard International

Department:      Operations

Job Type Classification:  Permanent

Reporting To:     CEO

Number of Positions:      1

Location – Town / City:  Lusaka

Location – Province:       Other

Location – Country:         Zambia

Job Advert Summary     

Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Operations. This role is based in Zambia, Lusaka.

• To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions.
• Formulate and deliver operations strategy in line with Zambia Life operating model
• Drive operational excellence in the Zambia Life value chain
• Drive towards lowest possible renewal cost per policy
• Continuously improve business processes and operational efficiencies
• Ensure overall efficient running of the Zambia Life administrative departments
• Critical analysis and interpretation of business requirements to optimize resources
• Responsible for reviewing and maintaining service level agreements with suppliers
• Implement best practice principles in people management and development
• Manage maintenance costs
• Develop operational capability to handle different types of schemes and products
• Effectively implement continuous improvement initiatives
• Manage customer compliments and complaints

Required Knowledge and Experience    

• Minimum 5 years’ experience in Insurance Industry in similar role will be an added advantage
• General business acumen
• Life insurance and distribution industry knowledge and experience
• Good working knowledge of the Insurance Act.
• Good report writing and presentation skills.
• Ability to work in a deadline-driven environment.
• Good communication skills.
• Attention to detail.
• Demonstrate strong entrepreneurial skills and the ability to unlock sales and production.
• Cost Management and control
• Demonstrate responsible behaviour with regards to cost containment.
• Be able to make informed decisions re cost to facilitate growth
• Leadership and energy
• Good creative skills
• Good market and industry knowledge
• Value driven behavior
• Good organization and communication skills
• Risk management knowledge
• Structural and analytical thinker
• Compliance knowledge: Knowledge of relevant laws and regulations
• Ethical behaviour
• Corporate governance knowledge
• Communication and leadership skills to engage with Board members
• Organization skills
• Presentation skills
• Good verbal and written communication
• A combination of initiation and integration skills
• Resourcer
• Completer finisher
• Strong management skills
• Analytical
• Organisational skills
• Excellent interpersonal skills
• Process oriented
• Results and action oriented

Educational Requirements         

• Grade 12 Certificate and or O Levels
• Business Studies degree or equivalent thereof
• Appropriate post graduate qualification